Privacy Policy

Desikrafts operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Desikrafts is powered by Shopify, which enables us to provide these Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through our Services. By using our website or making a purchase, you agree to the collection and use of information as described in this policy.

If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs in relation to the collection and use of your personal information.

1. Personal Information We Collect

We collect personal information that identifies or can reasonably be linked to you. This may include:
  • Contact details such as your name, billing and shipping address, phone number, and email address.
  • Financial information such as credit/debit card details, payment method, and transaction information.
  • Account information including username, password, and preferences.
  • Order and transaction information such as items viewed, added to cart, purchased, returned, or exchanged.
  • Communications including messages or inquiries you send to us.
  • Device and usage information such as browser details, IP address, and your interactions with our website.

2. Sources of Personal Information

We may collect your personal information from:
  • You directly, when you create an account, make a purchase, or contact us.
  • Automatic collection tools, such as cookies and analytics technologies.
  • Service providers and partners who help operate our website, payments, or marketing.
  • Third-party integrations that support our services.

3. How We Use Your Information

We may use your information for purposes such as:
  • Providing and improving services: To process your orders, manage your account, and personalize your shopping experience.
  • Marketing and promotions: To send promotional messages, offers, or updates about new products.
  • Security and fraud prevention: To detect and prevent fraudulent or unauthorized transactions.
  • Customer communication: To respond to your questions, support requests, and feedback.
  • Legal compliance: To comply with applicable laws, regulations, or legal requests.

4. How We Share Information

We may share your information in limited ways, such as:
  • With Shopify and trusted service providers who process data on our behalf (e.g., payment gateways, shipping partners).
  • With marketing and business partners who help deliver personalized ads and promotions.
  • When required by law, or to protect the rights, safety, and security of our business, customers, or others.
  • As part of a business transfer or merger.

5. Relationship with Shopify

Desikrafts is hosted on the Shopify platform. Shopify helps us provide secure transactions, process payments, and manage online operations. Your data may be stored and processed by Shopify and its partners in other countries.
For more details on how Shopify handles customer data, please refer to Shopify’s own privacy guidelines available on their official website.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:
  • Improve your shopping experience
  • Remember your preferences
  • Analyze site performance
  • Deliver personalized advertisements
You can manage cookie preferences in your browser settings.

7. Data Security and Retention

We take reasonable steps to protect your information from unauthorized access or disclosure. However, no system is completely secure. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:
  • Access to the information we hold about you
  • Request for correction or deletion
  • Opting out of marketing communications
  • Restricting or objecting to certain data uses
To exercise these rights, please contact us through our support channels.

9. Third-Party Links

Our website may contain links to other websites or platforms. We are not responsible for their privacy practices. We recommend reviewing their privacy policies before sharing any personal information.

10. Children’s Privacy

Our Services are not intended for individuals under the age of majority. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes. The updated version will be posted on our website with the revised date.

12. Contact

If you have any questions about this Privacy Policy or how your data is handled, you may contact our team through our website’s contact form.